Privacy Policy

1. Who We Are

EleWin is a career-readiness and hiring platform. Students and job seekers use the EleWin app to prepare for jobs and apply to them; companies and recruitment agencies use EleWin Hire to hire; and institutions use EleWin for Institutions to support and place their students.

For privacy-related queries, you may contact us at support@elewin.in.

2. Information We Collect

2.1 Information You Provide - We may collect the following information when you use the Platform:

• Account information: name, email address, phone number, profile photo (if you sign in with Google), and login details.
• Resume and profile data: the resume you upload and the profile you confirm, including your education, work history, internships, projects, skills, achievements and other details.
• Job descriptions and links: job descriptions, role details or job links you submit for job-fit analysis.
• Interview and practice content: answers, transcripts and feedback from AI mock interviews, and your answers and results in practice tests, quizzes and games.
• Community content: your Circles username, profile, posts, comments, likes and follows.
• Job applications: the resume you choose, your answers to a company's questions, the mobile number you share, your consent, documents you upload for a drive or on a company's request, your messages with companies, offers you accept or decline, and your answers to questions such as whether you joined a job (including your salary, if you choose to give it).
• Your choices about recruiters: whether companies may find you, and which companies you hide from or block.
• Communications: information you share when you contact us for support, feedback or queries.

2.2 Information From Others

• Your institution, if it sponsors your account: your name, email address, phone number, roll number, batch, branch or group, whether it has verified your record, and offers it confirms.
• Companies and agencies you apply to: the status of your application, interview and test invitations, offers, and hire details such as salary and joining date. A company may also upload your name, email address and resume if you are already its candidate, so that we can invite you to apply.
• Google, if you sign in with Google: your name, email address and profile photo.

2.3 Information Collected Automatically - We may automatically collect limited technical and usage information, such as:

• Features and screens used, time spent on them, and activity timestamps.
• Device, browser and operating system information, and app version.
• IP address. For QR codes and campaign links, we derive an approximate location (city or country) from it.
• Your notification token and whether the app is still installed on your device.
• Login and session information.
• Cookies and similar technologies used to keep you signed in and improve the Platform.
• If you arrived from one of our ads, the ad click identifier.
• During monitored interview or test rounds: whether you left the screen, pasted text or lost your connection, and the outcome of camera checks that run on your device. No image or video leaves your device.

2.4 Payment Information - When you buy a plan, your payment is processed by Razorpay. We receive and keep the order and payment reference, the amount, the plan, the date and whether the payment succeeded, and we issue an invoice or receipt. We never receive or store your full card number, CVV, UPI PIN or net banking login. If you choose a recurring plan, we also keep the reference of the payment authorisation you give Razorpay, never the card or bank details behind it. For business accounts (companies, agencies and institutions) we also keep the billing name, address, GSTIN and billing email needed for invoices.

3. How We Use Your Information

We use your personal data to:

• Create and manage your account.
• Provide Platform features such as resume diagnostics, job-fit analysis, preparation plans, interview practice, tests, the Circles community and career guidance.
• Generate AI-assisted suggestions, scores, feedback and recommendations.
• Show you jobs and hiring drives that fit you, send your applications to the companies you choose, and run the interviews, tests, drives, messages and requests that are part of those applications.
• Let companies find you in talent search, if you or your institution have chosen that.
• Give your institution the information described in Section 6, if it sponsors your account.
• Confirm hires with candidates and bill companies correctly.
• Send you notifications about your account, payments, applications and institution notices.
• Track usage, plans and service activity for product functionality, billing, improvement and security.
• Keep interviews and tests fair, and detect fraud, fake jobs and misuse.
• Measure whether our advertising works.
• Provide customer support and respond to your requests.
• Comply with applicable legal and regulatory obligations.

We process your personal data based on the consent you provide when using the Platform and, where applicable, to provide the services you request and to comply with law. You may withdraw your consent as described in Section 9.

4. AI-Generated Output and EleWin Scores

Certain features generate scores, assessments, suggestions and recommendations, including resume diagnostic scores, job-fit scores, gap lists, interview feedback, readiness scores and AI reviews of job applications.

These outputs are advisory estimates generated with the assistance of artificial intelligence. When you apply to a job, the company sees the scores relevant to your application. They are signals; people at the company make the decisions.

EleWin does not guarantee any job, interview, hiring outcome, employer response, salary improvement or career progression. AI-generated outputs may contain errors, omissions or suggestions that may not suit every role, employer, ATS system or hiring process. You remain responsible for reviewing, verifying, editing and deciding whether to use any output generated through the Platform.

5. AI Interviews, Voice and Camera

Our AI interviews, including practice interviews and a company's interview rounds, use third-party AI, real-time audio and text-to-speech providers to conduct the session and generate feedback.

During a voice interview, your voice is processed in real time to conduct the interview. EleWin does not store recordings of your voice. Only text transcripts, your responses and the feedback are kept.

Transcripts and feedback from practice interviews are kept so that you can review your history, until you delete your account. Transcripts, scores and integrity notes from a company's interview rounds are shared with that company as part of your application.

Camera checks during monitored rounds run on your device. No image or video is recorded or sent to us or to the company; only the outcome of the check is recorded.

6. Who Can See Your Information

We do not sell your personal data. Your information is shared only as described below.

6.1 Other EleWin users - Your Circles username, profile, posts and comments, and your name or username and scores on leaderboards. If your institution keeps its community closed, these are visible only within your institution.

6.2 Companies you apply to - When you apply to a job or register for a drive, that company (and the recruitment agency working on the job, if any) receives your name, email address, the mobile number you share, the resume you choose, your answers, your education, EleWin's scores for your application, your interview and test results with any integrity notes, the documents you upload for it and your messages with it. Only that company receives them. Your contact details are never shown in messages.

6.3 Companies searching for talent - Only if you switch on "Let recruiters find me", or your institution shares its students, companies can see a profile without your contact details (such as your current role, experience, skills, education, city, scores and institution) and invite you to apply. Your email address and phone number are shared only when you apply. You can switch this off at any time, and hide your profile from chosen companies where your plan allows; applications you already made stay with those companies.

6.4 Your institution, if it sponsors your account - Your institution can see your profile and roster details, how you use EleWin (features used, time spent, practice and test results, and your readiness score), and your offers and hires. It sees your applications and interview results only for campus drives and jobs it shared with you or nominated you for. Your institution also decides whether companies may find you in talent search.

6.5 Service providers - We share limited data with trusted providers who help us run the Platform:

• Google Firebase: sign-in, file storage, hosting, app notifications and app analytics (account data, files you upload, device and usage data).
• Google Cloud: the servers that run the Platform.
• MongoDB Atlas: our database (account, profile, application and activity data).
• Google Gemini: AI features, including live voice interviews (resume text, job descriptions, your inputs and transcripts).
• Google Cloud Text-to-Speech: the spoken voices of interviewers and mentors (the text they speak).
• LiveKit: real-time audio for voice interviews (your voice while the interview runs; not recorded).
• Razorpay: payments (the amount, and the contact and payment details you enter on its checkout).
• Resend: sending emails (your name and email address, and the message).
• Google Analytics: usage analytics (device, browser and usage data).
• Bright Data and Firecrawl: reading a job page when you submit its link (the link only).
• Job listing services: finding job openings (search terms such as a role and a city, never your contact details).
• Google Workspace: internal reports used by our team.
• Google Ads: measuring our ads (the ad click identifier and whether it led to a sign-up, never your name, contact details or resume).

Some of these providers may process data on servers located outside India. Where this occurs, processing is carried out in accordance with applicable law and subject to appropriate safeguards.

6.6 EleWin support - To help a company or an institution, our staff may open its dashboard in a recorded support session.

6.7 Legal and Protective Disclosures - We may disclose your data if required by law, court order, government request or legal process, or where necessary to protect our rights, users, safety, security or the integrity of the Platform.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.

• Account, resume, profile, interview history and practice results: kept while your account is active, and deleted when you delete your account, generally within 30 days, unless retention is legally required.
• Circles posts and comments: hidden from everyone when you delete your account.
• Job applications: kept while they are open. When an application closes without a hire, your details, resume, answers, messages and interview results are removed after a set period (currently 12 months). If you delete your account, your applications are anonymised and kept only as counts, without your personal details.
• Hire records: kept for billing. If you delete your account, only your name stays on a hire record, until its replacement guarantee period is over (plus 30 days), and is then removed.
• Drive documents: deleted after the drive, at the end of the retention period shown to you.
• Details a company uploaded to invite you: deleted if you don't apply within a set period.
• Consent records: kept as proof of what you agreed to. When you delete your account, the IP address on them is removed.
• Support communications: kept as long as needed to resolve your query and maintain service records.
• Technical and usage data: detailed events are kept for a limited period, and summaries for longer, for product improvement, security and analytics.
• Invoices and payment records: kept for as long as tax and accounting laws require, including after an account is deleted.

8. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Platform is used, improve performance and maintain security. Some things stay only on your device, for example a photo you add to a resume in the builder.

You can control cookies through your browser settings. However, disabling cookies may affect some Platform features or your ability to stay signed in.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request a summary of how your personal data is processed.
• Correct or update inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for processing, which may limit your ability to use certain Platform features.
• Nominate another individual to exercise your rights in the event of death or incapacity, where applicable under law.

You can correct your profile and education in the app, switch off "Let recruiters find me" in Profile, and delete your account in Settings or at app.elewin.in/delete-account. For anything else, contact us at support@elewin.in. If your account is sponsored by your institution, you can also contact your institution about the information it shares. We may need to verify your identity before acting on your request.

10. Data Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, misuse or destruction. Documents you upload for a company are stored privately and encrypted, and can be opened only by that company.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

You are responsible for maintaining the confidentiality of your login credentials and for ensuring that the information you upload is accurate and appropriate for use on the Platform.

11. Children

The Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete such data.

12. Grievance Redressal

If you have any questions, concerns or complaints about this Policy or how we handle your personal data, please contact us:

• Grievance contact: EleWin Support
• Email: support@elewin.in

We will review and respond to privacy-related grievances within the timelines required under applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Each version shows the date it takes effect, and earlier versions remain available on this page.

If we make material changes, we may notify users through the Platform, by email, or through other appropriate means. Continued use of the Platform after changes take effect means that you accept the revised Policy.

14. Contact Us

For any questions about this Privacy Policy, your personal data or your privacy rights, you may contact us at support@elewin.in.